From direct-source procurement that drives real cost savings to forensic investigations that support your tile and stone construction defect claims — Tactile Consulting Group brings 20 years of five-star project expertise to the problems that matter most.
What We Do
From direct-source procurement that delivers six- and seven-figure cost reductions on tile and stone packages, to forensic documentation for construction defect claims, Tactile CG covers every critical intervention point in the tile and stone lifecycle.
Scientific root-cause investigation of cracked tiles, delamination, shower leaks, and pool deck failures. We document everything to the standard required for insurance claims, mediation, and litigation.
Learn moreWe deliver six- and seven-figure savings on hotel tile and stone packages by sourcing directly from international factories, stone quarries, and overseas fabrication facilities — cutting out the U.S. distribution markup chain entirely. Same design intent. Dramatically lower cost.
Learn moreCredible, technically rigorous expert services for construction defect litigation. We provide deposition testimony, written expert reports, and courtroom support grounded in industry standards and field-tested experience.
Learn morePrecision specs aligned with TCNA Handbook methods, ANSI A108/A118/A136 series, and Natural Stone Institute guidelines. Eliminate installation ambiguity before it becomes a warranty claim.
Learn moreWhy Tactile CG
Two decades of hands-on luxury hotel tile and stone installation informs everything we do — from identifying the procurement channels that cut material costs, to recognizing the failure patterns that generate litigation. We don't consult from a textbook. We consult from the field.
Who We Serve
Every stakeholder involved in a luxury tile and stone project has different risk exposure. We speak each client's language.
Project Experience
Every engagement is unique. These cases illustrate the depth of investigation and quality of documentation that Tactile CG delivers.
Luxury Hotel
Widespread cracking and out of plane tile movement across a newly completed luxury hotel lobby. Investigation documented crack progression over time and the complete absence of required perimeter and field movement joints per TCNA EJ171 — a clear workmanship deficiency.
Hotel · 75+ Units
Recurring shower leaks originating from multiple units in a hotel property. On-site investigation revealed cut shower liners in nearly every unit — creating chronic leak points that a purely visual inspection would never have identified without systematic documentation.
Exterior Wall
Efflorescence and tile discoloration on an exterior hotel wall. Non-destructive FLIR thermal imaging detected spot bonding patterns across the entire façade. Targeted tile removal confirmed mortar coverage averaging 63% — far below the ANSI A108.5-required 95% minimum for exterior applications, creating significant potential liability for the hotel owner.
Our Methodology
Relying solely on visual assessment leaves critical defects undetected. Our instrument-based methodology produces objective, quantified evidence.
Infrared thermography detects temperature anomalies behind tile surfaces caused by voids, improper bonding, or moisture intrusion — without removing a single tile. Essential for exterior wall investigations and pool decks.
PosiTest AT-A instrumentation measures adhesive tensile strength in the field, providing quantified delamination data. Readings are compared directly against ANSI A108 bond strength minimums and the installation system's published performance data.
Mortar samples, adhesive residues, and stone specimens submitted to certified partner laboratories for physical and chemical analysis. Determines whether products met the specification or were substituted without approval — critical evidence for mortar composition disputes.
Get In Touch
Whether you're sourcing materials, evaluating a specification, or investigating an existing failure, the earlier you engage us the better the outcome. Tell us about your project.
To request a consultation, email us directly and describe your project.
matta@tactilecg.com